Support

Common questions

I reinstalled the game and my progress is gone.

Sliceball stores your level and coins on the device itself. There's no account and nothing stored on my side, so deleting the app deletes the save. If you're moving to a new phone, a full device backup and restore (iCloud on iOS, Google's backup on Android) will normally carry the save across. A fresh install won't.

Ads are not loading.

Ads need an internet connection. If you're online and still see none, it's usually temporary. Ad supply varies by region and time of day, and a new game can take a while to get ads regularly. You can play the whole game either way. Ads are never required to progress.

I watched a rewarded ad but did not get the coins.

Rewarded ads only pay out if the ad is watched all the way to the end. Closing it early, or losing your connection partway through, means no reward is granted. If you watched one in full and still did not receive the coins, email me with the rough time it happened.

How do I change my ad tracking or consent choice?

• iOS: Settings → Privacy & Security → Tracking, then turn the toggle for Sliceball on or off.
• Android: Settings → Google → Ads, where you can reset or delete your Advertising ID.

If you're in Europe, the UK, or Switzerland, open Options → Manage Ad Consent (version 4.2 or later) to change your ad consent. If you're in a US state with a privacy law, open Options → Manage Ad Consent to opt out of the sale or sharing of your personal information. The button appears only where a privacy choice applies. On older versions, reinstalling shows the prompt again.

The ball keeps slicing after I lift my finger.

That was a bug in earlier builds, and it's fixed. Update to the latest version from the App Store or Google Play.

Is Sliceball suitable for children?

It's a general audience game with no chat, no accounts, and no purchases. It does show ads. It isn't directed at children under 13. The privacy policy has the details.